Utilization is the difference between a payroll you can afford and one you cannot, and it moves quietly. Tenure and retention set against peers turn a run of departures from bad luck into a number with a cause, before the cost of replacing people lands.
What the team actually produces and how long it stays: the share of paid hours that reach billable work, utilization by role, median tenure, three-year retention, certification currency, and how many jobs each project manager carries.
What Gets Measured
Capacity Utilization
Crew Utilization
Crew Utilization by Role
Median Tenure
3-Year Retention
Cert Currency
Jobs / PM / Month
PM Cycle Time
PM Supplement Approval
Each one is read against operators filtered to your size, service mix, and region, so the comparison is to businesses like yours rather than the industry averaged into mush.
Where You Land
Where It Comes From
Payroll and time records, job assignments, and your certification register. Verinode reads what those systems already produce. There is no form to fill in and nothing to migrate, and every connection is read-only: Verinode never writes back into a system you own.
When It Appears
A peer line on this dimension does not appear until enough distinct operators have contributed to it. That is deliberate: a benchmark built on a handful of businesses is not a benchmark, and a thin cohort cannot protect anyone’s anonymity. You will see fewer numbers early, and the ones you see are honest. These are operational figures rather than competitively sensitive ones, so they stay current.
Common Questions
9 metrics: Capacity Utilization, Crew Utilization, Crew Utilization by Role, Median Tenure, 3-Year Retention, Cert Currency, Jobs / PM / Month, PM Cycle Time, PM Supplement Approval. Each is compared against operators filtered to your size, service mix, and region rather than the industry as a whole, so the peer line reflects businesses actually like yours.
Payroll and time records, job assignments, and your certification register. Verinode reads what those systems already produce, so there is nothing to migrate and no form to retype your business into. Every connection is read-only, including accounting: Verinode never writes back into a system you own, and every document processed returns a receipt showing exactly what was read.
Enough that it is honest, or it is not shown at all. No statistic publishes until a minimum number of distinct operators have contributed to it, one operator counts once regardless of size, and medians and interquartile ranges are used rather than averages so no single business can move a line. Early on that means you will see fewer benchmarks, which is the intended trade: a peer figure built on a handful of businesses is not a benchmark and cannot protect anyone's anonymity. The full statistical treatment is published at verinode.ai/methodology.
These are operational figures rather than competitively sensitive ones, so they stay current instead of carrying the 90-day lag applied to prices, costs, margins, and wages. Verinode is a neutral administrator throughout: operators contribute to Verinode rather than to each other, no operator sees another's raw data, and only anonymized aggregates are published. The full reasoning is at verinode.ai/fair-benchmarking.
Why Operators Join
Your own figures you can already pull. What you cannot pull is where they sit against operators your size running the same work, and that is the part that tells you whether to act.